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Frequently asked questions

Billing information can be accessed through your patient login on our platform. Simply visit patient.opalrx.com and log in using your credentials. Once logged in, you’ll find a section dedicated to billing where you can view and manage your account.

Through your billing account, you can perform various actions such as viewing your payment history, updating your payment method, modifying subscription plans (if applicable), and cancelling your subscription if needed.

To update your payment method, log in to your patient account and navigate to the billing section. There, you’ll find an option to edit your payment details. Simply follow the prompts to input your new payment information securely.

Yes, you can cancel your subscription or service through the billing portal. Log in to your patient account, go to the billing section, and look for the option to cancel your subscription. Follow the instructions provided to complete the cancellation process.

We accept various payment methods, including major credit cards, debit cards. Accepted payment methods may vary depending on your location and the specific services you’re subscribed.

Prescription Renewal

Renewal dates for subscriptions or services vary depending on the terms of your agreement. You can find your renewal date within your account settings or by contacting our customer support team.

Yes, you can often modify or change your renewal date depending on the terms of your subscription or service agreement with OpalRx. However, this capability may not be available in all cases and could be subject to certain conditions or restrictions. It’s advisable to review your subscription or service agreement, or contact OpalRx customer support directly to inquire about the possibility of modifying your renewal date and the process involved.

Yes, we typically send out renewal notifications prior to the renewal date to remind you of the upcoming charge. These notifications are sent via email or through your account dashboard, depending on your communication preferences.

To ensure uninterrupted service, it’s important to keep your payment information up to date and ensure that there are sufficient funds available for renewal. You can update your payment details within your account settings to prevent any interruptions in service.

Yes, you can cancel your subscription or renewal before the renewal date. Simply log in to your account, navigate to the subscription or billing section, and follow the prompts to cancel. Keep in mind that cancellation policies may vary depending on the terms of your agreement.

Depending on the terms of your subscription agreement, you may have the option to upgrade or downgrade your subscription during the renewal process. Check your account settings or contact our customer support team for more information on available options.

If you have any questions or concerns regarding your renewal with OpalRx, the best course of action is to reach out to our dedicated customer support team for assistance. We understand the importance of ensuring a smooth renewal process for our customers and are committed to addressing any inquiries or concerns you may have.

To get in touch with our customer support team:

  1. Log in to your patient portal on our website.
  2. Navigate to the “Support” or “Contact Us” section, found in the left menu.
  3. Choose your preferred method of contact, which may include options such as email, phone, or live chat.
  4. Explain your questions or concerns regarding your renewal in detail, providing any relevant information or account details.

 

Our customer support representatives will promptly assist you and provide the necessary guidance to resolve any issues or queries related to your renewal. Your satisfaction and peace of mind are our top priorities, and we’re here to help ensure that your renewal process is as seamless as possible.

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