Help Center / Orders & Shipping
Orders & Shipping
Frequently Asked Questions
To track your order, Login to your account and navigate to the “Orders” or “Order History” section. Here, you’ll find information about the status of your order, including tracking details if available. If you’re unable to track your order online, feel free to contact our customer support team for assistance.
The ability to modify or cancel an order after it has been placed depends on various factors such as the processing stage of the order and our cancellation policy. We recommend contacting our customer support team as soon as possible if you need to make changes or cancel your order.
Order processing and shipping times may vary depending on factors such as product availability, shipping method selected, and your location. Typically, orders are processed the next business day and shipped shortly thereafter. You can find more specific information about estimated delivery times during the checkout process.
If you haven’t received your order within the estimated delivery time, we recommend tracking your order online to check its status. If there are any issues or delays with your order, please contact our customer support team through your patient portal for assistance. We’ll investigate the matter and provide updates on the status of your order.
If there are missing or incorrect items in your order, please contact our customer support team through your patient login immediately. Provide details about the missing or incorrect items, including your order number and any relevant information. We’ll work to resolve the issue and ensure that you receive the correct items as soon as possible.
To view your order history, log in to your account and navigate to the “Orders” or “Order History” section. Here, you’ll find a list of all your past orders, including details such as order date, status, and tracking information. You can use this section to track the status of current orders and review past orders.
Prescription Renewal
Renewal dates for subscriptions or services vary depending on the terms of your agreement. You can find your renewal date within your account settings or by contacting our customer support team.
Yes, you can often modify or change your renewal date depending on the terms of your subscription or service agreement with OpalRx. However, this capability may not be available in all cases and could be subject to certain conditions or restrictions. It’s advisable to review your subscription or service agreement, or contact OpalRx customer support directly to inquire about the possibility of modifying your renewal date and the process involved.
Yes, we typically send out renewal notifications prior to the renewal date to remind you of the upcoming charge. These notifications are sent via email or through your account dashboard, depending on your communication preferences.
To ensure uninterrupted service, it’s important to keep your payment information up to date and ensure that there are sufficient funds available for renewal. You can update your payment details within your account settings to prevent any interruptions in service.
Yes, you can cancel your subscription or renewal before the renewal date. Simply log in to your account, navigate to the subscription or billing section, and follow the prompts to cancel. Keep in mind that cancellation policies may vary depending on the terms of your agreement.
Depending on the terms of your subscription agreement, you may have the option to upgrade or downgrade your subscription during the renewal process. Check your account settings or contact our customer support team for more information on available options.
If you have any questions or concerns regarding your renewal with OpalRx, the best course of action is to reach out to our dedicated customer support team for assistance. We understand the importance of ensuring a smooth renewal process for our customers and are committed to addressing any inquiries or concerns you may have.
To get in touch with our customer support team:
- Log in to your patient portal on our website.
- Navigate to the “Support” or “Contact Us” section, found in the left menu.
- Choose your preferred method of contact, which may include options such as email, phone, or live chat.
- Explain your questions or concerns regarding your renewal in detail, providing any relevant information or account details.
Our customer support representatives will promptly assist you and provide the necessary guidance to resolve any issues or queries related to your renewal. Your satisfaction and peace of mind are our top priorities, and we’re here to help ensure that your renewal process is as seamless as possible.
Get personalized support
Read our blog
Follow the latest news and stories.
Frequently Asked Questions
Got questions?
Click here to explore our FAQs now.
